{"id":9,"date":"2026-08-26T12:28:26","date_gmt":"2026-08-26T12:28:26","guid":{"rendered":"https:\/\/campus.ummu.es\/?page_id=9"},"modified":"2026-08-26T12:28:26","modified_gmt":"2026-08-26T12:28:26","slug":"objetivos","status":"publish","type":"page","link":"https:\/\/campus.ummu.es\/?page_id=9","title":{"rendered":"OBJETIVOS"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>OBJETIVO GENERAL<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ofrecer a los\/as emprendedores\/as un soporte te\u00f3rico sobre los aspectos relacionados con la atenci\u00f3n al cliente, para que incorporen en forma eficiente las buenas pr\u00e1cticas al momento de interactuar con sus clientes\/as, mediante la implementaci\u00f3n de varios mecanismos y estrategias con la simulaci\u00f3n de actividades pr\u00e1cticas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>OBJETIVOS ESPEC\u00cdFICOS<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Conocer lo que los\/as clientes necesitan para sentirse satisfechos\/as.<\/li>\n\n\n\n<li>Identificar los tipos de clientes, para saber c\u00f3mo tratarlos, en el momento oportuno.<\/li>\n\n\n\n<li>Dar a conocer a los\/as emprendedores\/as los pasos para una excelente atenci\u00f3n a los\/as clientes a partir de casos pr\u00e1cticos.<\/li>\n\n\n\n<li>Determinar qu\u00e9 medidas tomar cuando existen reclamos de los\/as clientes.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>OBJETIVO GENERAL Ofrecer a los\/as emprendedores\/as un soporte te\u00f3rico sobre los aspectos relacionados con la atenci\u00f3n al cliente, para que incorporen en forma eficiente las buenas pr\u00e1cticas al momento de interactuar con sus clientes\/as, mediante la implementaci\u00f3n de varios mecanismos y estrategias con la simulaci\u00f3n de actividades pr\u00e1cticas. OBJETIVOS ESPEC\u00cdFICOS<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/campus.ummu.es\/index.php?rest_route=\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campus.ummu.es\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/campus.ummu.es\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/campus.ummu.es\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/campus.ummu.es\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9"}],"version-history":[{"count":1,"href":"https:\/\/campus.ummu.es\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":10,"href":"https:\/\/campus.ummu.es\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions\/10"}],"wp:attachment":[{"href":"https:\/\/campus.ummu.es\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}